Users largest complaint was finding the information they needed quickly. It took far too long to onboard members to the software due to the clunky structure. We got to work running a couple closed card sorts to get a better idea of how users think through various categories. This new structure allowed us to significantly reduce the number of tabs and on page links (some pages had as many as 17 tabs!) and group like content into an easy to understand navigation.  ​​​​​​​
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